The Public Works Department is comprised of two divisions – Roads and Utilities.
The Roads Division is responsible for 76 lane kilometres of road; 9 bridges; 55 kilometres of sidewalks; approximately 850 streetlights; 6 traffic signal intersections; snow plowing and snow removal; capital improvement projects; fleet maintenance; tree planting and maintenance; storm sewers and drainage; roadway and sidewalk maintenance and repairs; bridge maintenance/repairs; signs; roadside litter clearing; street sweeping; permits for municipal consent, encroachments, curb cuts, entrances and more; and residential waste and recycling services. These activities and dedicated staff members play a vital role in ensuring that our road infrastructure needs and requirements are met. Working together, the Roads Division is able to provide affordable, high-quality services that meets all mandatory requirements.
Office Information
The Roads Office and Garage are located at 665 Charles Street. All inquiries regarding these services should be directed to 613-382-2149 Ext 1613 during regular office hours (8:30am to 4:00pm) or email pwinfo@gananoque.ca. If you have an urgent issue that cannot wait until the next business day, please call the Town’s After-Hours/On-Call number at 613-382-2149 Ext 1614.
Roads
The Roads Division is responsible for approximately 76 lane kilometers of streets and alleys. Winter maintenance is high priority during the winter months to ensure streets and alleys are plowed/sanded and maintained for safe access. Snow removal takes place when the quantity of snow begins to affect safe operations. The Town meets or exceeds provincial Minimum Maintenance Standards. Capital road improvements are a high priority following budget approvals and planning. Storm sewers, drainage maintenance and upkeep are part of the Town’s responsibilities and take place year-round. Our dedicated staff performs many other duties including street sweeping, road surface repairs, roadside litter clean-up, tree planting, capital projects and more.
Sidewalks
The Roads Division is responsible for approximately 55 kilometers of sidewalks. Winter maintenance is high priority during the winter months to ensure our sidewalks are cleared, sanded and safe for pedestrians. Sidewalk inspections are completed twice a year and deficiencies are added to the list for repair.
Streetlights
With approximately 850 streetlights to light up Gananoque, repairs and inspections are an on-going occurrence. If there is a light out near you, please don’t hesitate to let us know. To report a streetlight outage, contact the Public Works office at Ext 1613 or complete the Outage Report form https://www.gananoque.ca/community-services/public-works-and-utilities/report-outages Please include closest civic address, street name and pole number and what the issue is (not working, lighting intermittently, etc.)
Drainage
It is important to keep the Town’s catch basin covers and culvert/stormwater pipes clear of debris that ensures proper runoff to mitigate the risk of potential flooding. Each spring thaw, the Town appreciates your help in keeping catch basins clear of snow and ice. Please do not blow or rake your leaves onto the street and keep storm drains clear of any debris. If you notice a blockage or pooling water, please report it to pwinfo@gananoque.ca
Public Works Permits
If you are thinking about creating a new entrance or widening an existing, cutting a curb, changing your drainage, digging a hole or anything that could affect our road or underground utilities, STOP! A permit is required. Fees do apply and must be sent in with the application. A deposit is required at the application stage (for most permits) and will be refunded following final inspection. Please send your application to pwinfo@gananoque.ca. Permits can also be dropped off at Town Hall. Payment can be made by cheque or Interac at Town Hall, or by E-transfer. Cash is not accepted. Receipts are issued for payment. Please be sure to submit your permit application at least 5 business days in advance of your planned work.
Waste and Recycling
The Town provides residential curbside collection services. Click here for details regarding waste and recycling.
Contact Information
David Armstrong, Manager of Public Works
613-382-2149 Ext 1615
pwmanager@gananoque.ca
Brock Webb, Road Superintendent
613-382-2149 Ext 1611
roadsuperintendent@gananoque.ca
Michelle Jones, Technical Assistant
613-382-2149 Ext 1613
pwinfo@gananoque.ca
Urban Forestry Coordinator
pwtech2@gananoque.ca
613-382-2149 Ext 1623
Snow Plowing Priorities
Roadway Plowing - Almost 76km of road lanes
Sidewalk Plowing - Almost 55km of sidewalks
Sidewalks on the Arterial and Secondary Roads are the first priorities, followed by the sidewalks around schools and emergency services. We generally start plowing sidewalks a few hours after the road has been plowed.
Slow down. Stay alert. Stay in control. Drive according to road and weather conditions.
For any questions or concerns, please contact the Public Works Department by telephone at (613) 382-2149 ext.1613 or by email at pwinfo@gananoque.ca
